Call our No Win, No Fee personal injury team on
01174 538 052

Privacy Policy

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will be used only in accordance with this privacy policy.


This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to.


We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we Collect

We may collect the following information:


  • Your name
  • Contact information including email address and phone number
  • Demographic information such as postcode
  • Other information relevant to enquiries made through our site


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


  • Internal record keeping;
  • We may use the information to improve our services;
  • Where we have clearly stated and made you aware of the fact, and where you have given your express permission, except for where we have legitimate interests in doing so, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above.


Security and Retention of Data

We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.


We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties. If you provided your details through our website then Moore Legal Technology who manages our online strategy will have access to your details.


Use of Cookies

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.


Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.


Measuring Website Usage (Google Analytics)

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.


Google Analytics stores information about:


  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site


We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.


Google Analytics sets the following cookies in accordance with Google’s privacy policy:-


Universal Analytics





This helps us count how many people visit the site by tracking if you’ve visited before

2 years


This helps us count how many people visit the site by tracking if you’ve visited before

24 hours


Used to manage the rate at which page view requests are made

10 minutes

Google Analytics





Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page

2 years


This works with _utmc to calculate the average length of time you spend on the site

30 minutes


This works with _utmb to calculate when you close your browser

When you close your browser


This tells us how you reached the site (for example from another website or a search engine)

6 months



Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.


We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.


External Website Links & Third Parties

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.


Social Media Usage

While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.


There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.



If you have any queries in relation to the above please do not hesitate to contact us through any of the contact methods on our site.


Resources & Further Information

Friends Legal (Marketing) Limited Complaints Procedure

All complaints, whether written or oral, must be reported to Compliance Officer of Friends Legal (Marketing) Limited in writing, by telephone, email or in person. The matter will be investigated impartially and the response will be to the client in writing.

79 Earles Meadow


West Sussex


RH12 4HR
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

A client's complaint will be acknowledged in writing or by email within five business days of receipt, giving the name and job title of the individual handling the complaint, a copy of the Company's formal internal complaints procedure will also be provided.

A substantive reply will be provided within 8 weeks from receipt of the complaint. The reply will, if appropriate, offer a settlement or final response, which is expected to be acceptable to the complainant or alternatively, a holding response, which explains why it is not yet possible to resolve the complaint with indication when the company will make further contact. A copy of the ombudsman services standard explanatory leaflet will be included with this response.

Whatever the response, the complainant must also be informed that they may refer the handling of the complaint to the Claims Management Ombudsman if they are dissatisfied with the response or delay.

If the decision is made that redressing the situation is appropriate, the Company will provide the complainant with fair compensation for any acts or omissions for which it was responsible and comply with the offer of redress if the complainant accepts.

However, if the complainant rejects the offer of financial redress or an apology, an offer to redo the work or refund a fee, then the complaint needs to be forwarded to the Claims Management Ombudsman who can be contacted at the following address:

Claims Management Ombudsman
Exchange Tower
Harbour Exchange
E14 9SR

Telephone: 0800 023 4567

Other means of contacting the service can be found here:

If the complainant is not happy with the Company's final or holding response, the complainant has up to six months to bring the complaint to the Claims Management Ombudsman.


If you are looking to instruct a solicitor to pursue a personal injury claim on your behalf, but have concerns about how much this might cost you, ‘no win, no fee’ could be the solution you are looking for.

No win no fee* is the common name given to Conditional Fee Agreements or CFAs. The basic principle of a no win no fee* agreement is that if a claim is unsuccessful the person making the claim (the claimant) is not responsible for paying his or her legal fees, whereas if the claim is successful the claimant is responsible for paying his or her legal fees - although this will usually be recovered against the other side (the defendant) or more accurately, their insurance company. No win no fee agreements or CFAs were introduced to ensure that everyone had access to justice regardless of their financial means. No win no fee arrangements are more common in personal injury cases and without them some claimants would not be able to afford access to the justice they are entitled to. If you would like to discuss making a personal injury claim on a no win, no fee basis, contact Personal Injury Claims Bristol today.

Personal Injury Claims solicitors Bristol - No Win No Fee **

When you first contact us about making a no win, no fee claim, we will need to find out a little more about exactly what happened to you. This will help our lawyers to understand how likely your claim is to succeed, how much your claim might be worth, and whether we can actually take your claim on on a no win, no fee basis. If we are unable to offer you a no, win, no fee arrangement, we can also provide you with advice on alternative arrangements for financing your claim.

Before entering into a no win no fee agreement with your solicitor** you should ensure that you are familiar with its terms and understand them. You should not be afraid to ask your solicitor** to explain anything that is unclear. The most important thing to be aware of in a no win no fee agreement is that whilst you may not be responsible for your own legal fees, should your case be unsuccessful, you may be liable for the defendant’s legal fees although your personal injury solicitor** is obliged to discuss insurance options with you to cover these fees. You should also be aware that whilst you may not have to pay your legal fees you may have to pay your disbursements such as court fees.

No win no fee is subject to our panel’s personal injury solicitor agreeing to take on your case and appropriate insurance cover being in place. When a compensation claim is successful, there will be a Success Fee. Success Fees will not exceed 25% of recovered damages including VAT. This fee will be subject to your individual circumstances. There are a few rare exceptions, which the panel solicitor can explain to you in more detail. If no damages are recovered, then no fee is payable by you. Your agreement will be direct with the panel solicitor, who is a third party and not owned or employed by us. Early termination fees may apply if you decide not to proceed or fail to follow reasonable legal advice. Such fees would be based on an hourly fee rate as set by that panel solicitor. We may receive a payment from the personal injury solicitors to whom we pass details if your case is accepted.

If you would like to discuss making a personal injury claim on a no win, no fee basis, contact us today. When you contact us, we will be able to advise whether we are able to take on your case on a no win, no fee basis. If we cannot, we will also provide you with advice about alternative means of financing your claim. Get in touch now on 01174 538 052.

If you would like to make a personal injury claim on a no win no fee basis then you should speak with our no win no fee* solicitor** in Bristol within three years of the date of the accident that resulted in your injury. Please note that any claim brought outside of this time may be barred and will require special permission from the court and the cost of making this application may not be covered by the no win no fee* agreement.

Contact our Personal Injury Claims solicitors** in Bristol

Our specialist personal injury solicitors are ready and waiting to help you get the compensation you deserve. There is a strict time limit on bringing a personal injury claim, so it is vital to act with haste. Contact our expert team today. Call us on 01174 538 052. Furthermore, you can make an online enquiry here and one of our specialists will get back to you right away. We look forward to helping you get the compensation you deserve.

*Other costs may be payable

**Personal Injury Claims Bristol have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

One of the most common questions our team of Bristol lawyers hear every day is ‘Will I have to go to court?’ We understand that that may be one of your main concerns. The idea of standing up in court and justifying your claim for compensation can be terrifying and it is something that most people will want to avoid.

*Other costs may be payable

**Personal Injury Claims Bristol have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

It is well known now that if you have suffered an injury as a result of a third party’s negligence then you could make a compensation claim against them because they are likely to have owed you a duty of care for your health and safety. For example, road users owe each other a duty of care, medical professionals owe their patients and duty of care, employers owe their employees a duty of care, occupiers owe those who pass over their land a duty of care and so on.

*Other costs may be payable

**Personal Injury Claims Bristol have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Contact our Specialist Injury Claim Solicitors Bristol
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