Call our No Win, No Fee personal injury team on
01173 211 711

This privacy policy sets out how Personal Injury Claims Bristol Limited ("us" / "we") use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

*Other costs may be payable

**Personal Injury Claims Bristol have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Friends Legal (Marketing) Limited Complaints Procedure

All complaints, whether written or oral, must be reported to Compliance Officer of Friends Legal (Marketing) Limited in writing, by telephone, email or in person. The matter will be investigated impartially and the response will be to the client in writing.

79 Earles Meadow

Horsham

West Sussex

England

RH12 4HR
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

A client's complaint will be acknowledged in writing or by email within five business days of receipt, giving the name and job title of the individual handling the complaint, a copy of the Company's formal internal complaints procedure will also be provided.

A substantive reply will be provided within 8 weeks from receipt of the complaint. The reply will, if appropriate, offer a settlement or final response, which is expected to be acceptable to the complainant or alternatively, a holding response, which explains why it is not yet possible to resolve the complaint with indication when the company will make further contact. A copy of the ombudsman services standard explanatory leaflet will be included with this response.

Whatever the response, the complainant must also be informed that he may refer the handling of the complaint to the Financial Ombudsman Service if he is dissatisfied with the response or delay.

If the decision is made that redressing the situation is appropriate, the Company will provide the complainant with fair compensation for any acts or omissions for which it was responsible and comply with the offer of redress if the complainant accepts.

However, if the complainant rejects the offer of financial redress or an apology, an offer to redo the work or refund a fee, then the complaint needs to be forwarded to the Financial Ombudsman Service who can be contacted at the following address;

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

If the complainant is not happy with the Company's final or holding response, the complainant has up to six months to bring the complaint to the Financial Ombudsman Service.

No win no fee* is the common name given to Conditional Fee Agreements or CFAs. The basic principle of a no win no fee* agreement is that if a claim is unsuccessful the person making the claim (the claimant) is not responsible for paying his or her legal fees, whereas if the claim is successful the claimant is responsible for paying his or her legal fees although this will usually be recovered against the other side (the defendant) or more accurately, their insurance company.

*Other costs may be payable

**Personal Injury Claims Bristol have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

One of the most common questions our team of Bristol lawyers hear every day is ‘Will I have to go to court?’ We understand that that may be one of your main concerns. The idea of standing up in court and justifying your claim for compensation can be terrifying and it is something that most people will want to avoid.

*Other costs may be payable

**Personal Injury Claims Bristol have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

It is well known now that if you have suffered an injury as a result of a third party’s negligence then you could make a compensation claim against them because they are likely to have owed you a duty of care for your health and safety. For example, road users owe each other a duty of care, medical professionals owe their patients and duty of care, employers owe their employees a duty of care, occupiers owe those who pass over their land a duty of care and so on.

*Other costs may be payable

**Personal Injury Claims Bristol have a team of technical claims qualifiers who will speak with you and if you have, in our opinion, a valid claim we can refer your case to one of the personal injury solicitors on our panel.

Contact our Specialist Injury Claim Solicitors Bristol
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